FAQs

Q: Hi Guys, do you accept returns if the item arrives faulty, appears used or doesn't match the description on your website?

A: Yes! We absolutely will accept a return of that nature. We can provide a full refund or exchange the item for you.

 

Q: Can I return a product that has failed from normal wear and tear less than 12 months old?

A: Yes! That is fine, as long as the item isn't abused (see next question). The item must be sent to us before we can accept the return.

 

Q: Can I return a product that has failed from excessive force, exposed to chemicals, extreme heat, excessive electrical current and/or taken beyond normal usage less than 12 months old?

A: NO! If you do anything of that nature eg. run over the item with a truck, we will not accept the return. 

 

Q: Are your products 3d Printed? I've seen 3d printed stuff before and it seems to break easily

A: In the past many of our products we're 3D printed. We use a UV resistant thermoplastic that was tougher and would flex instead of crack unlike most competitors. Due to production capacity we are transitioning away from 3D printing over to injection moulded parts.

 

Q: Why should I purchase from JoCROW instead of someone else?

A: Because we test our products before making them available. Our products are covered by a 12-month Warranty (See link below). Tracking numbers are provided with any purchase, we are an Australian company right here in Melbourne and we can exchange your item if you order the wrong one.

 

Q: How long have you been supplying Power Tool Accessories for?

A: Our company established in May 2019. Later in 2019 our first battery mounts rolled off the production line and into the online space. See the About Us page for more info.